
Customer service is a cornerstone of R2 Logistics. We look to provide each and every customer with the quality of service they deserve. We like to think that our customer service is unmatched, but don’t just take our word for it. Listen to what our customers have to say.
“R2 Logistics is constantly equipped to save you time and money. They go the extra mile!”
- The Andersons
"R2 has been able to react to short lead times and cover our freight. These guys have earned our trust and respect in a short period of time and we feel secure when our freight is covered with them."
- Armored Auto Group
"R2 is the top broker for our Briggs account. R2's customer service goes above and beyond every day. Excellence is what differentiates a quality business from the ordinary business. This is why I choose R2 to move my frieght."
-Briggs & Stratton
"R2 is always very attentative to my needs, and these are usually last minute requests as well. One thing they do that makes my job easier is the follow up on most loads. What is nice is I don't have to ask."
- Carex Health Brands
“R2 will work for you, and they even answer the phone with real people – no prompts or commercials to listen to. You don’t find that too often anymore. Need a truck in a hurry? R2 will get the whole office involved to make things happen.”
- Case Paper
"I believe R2 is one of the best carriers we have and we can always count on them for pickups and deliveries. If there is a problem we are notified immediately and that is what makes R2 stand out from the rest. The associates at R2 are very friendly and courteous, and have the trust and integrity that a company needs and wants. That is what R2 is all about. I would recommend them to anyone."
- Ford Motor Company
“R2 is by far the greatest carrier to work with! The staff is always knowledgeable and it's a very "all hands on deck" attitude when a problem occurs. I feel confident every time I book them on a load."
- Genco ATC / Unilever
"Incredible communication, always willing to help, and when I call to ask them to work on something I feel confident that is exactly what they are doing."
-Glatfelter Paper
"R2 is a reliable transportation provider with the communication standards that exceed those of other typical transportation brokers. R2 provides the updates and service I would expect from an asset based carrier, which give me more security when awarding them business."
-International Automotive Components
“R2 associates are great at their job and know my business well. They are very responsive to any inquiries I have. R2 gave me 95.13% on time deliveries last year against my target of 95%. That is very impressive with the number of late adds, dropped loads by other carriers, and less than desirable shipping destinations they covered for me."
- Johns Manville
“R2 Logistics has the personality and personal customer service of a small company but has the resources and know-how of a large corporation. It is a pleasure doing business with them.”
- Meritor
“The level of service provided by R2 is second to none in the brokerage industry and I am personally looking for additional opportunities where we can expand their service model to other market locations."
- New Page Paper
"They are very responsive to our needs and will get back to us quickly."
-Premium Waters
"R2 does a great job for us. Their relationship with the branches has made for a very smooth delivery service. All these branches speak very highly of R2. I apprecaite the fact that they offer options if something isn't available and are always looking for the best price for us."
- The Scotts Company
“R2 has consistently managed our truckload routes with an excellent delivery record, both on time and quality. Their attention to finding and maintaining reliable carriers is outstanding."
- SLW Auto
"R2 is a reliable broker that I don't have to worry about drops or missed pickups. When offering them frieight I have confidence they will do the job and do it right."
- Tekni-Plex
"Customer service and follow up is great. The enitre staff is great to work with, and the rates are competitive."
- Tennant Company
“R2 Logistics has become a critical ally in our efforts to keep shipping costs down and profit margins high. I recommend them to anyone looking for a say-what-you-mean and mean-what-you-say type of company.”
- Wesnic

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Customer Service Representative
of the Year Award

Corporate HQ 904-394-4677 | Columbus, OH 614-899-6350 | Detroit, MI 734-324-3030 | Jacksonville, FL 904-345-2400 |
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